Kilian

ONLINE SERVICES

Discover

    • EXPLORE
    • Bestsellers
    • Online Exclusive
    • Discovery Sample Set
    • The Kilian Scented Looks
    • Good girl gone Bad by Kilian scented ritual
    • Love Scented Rituals
    • ICONIC FRAGRANCES
    • Good girl gone Bad by KILIAN
    • Angels' Share
    • Love, don't be shy
    • Straight to Heaven, white cristal
    • Moonlight in Heaven
    • Black Phantom - "MEMENTO MORI"
    • Rolling in Love
    • OLFACTIVE FAMILIES
    • The Heritage Collection
    • The Fresh
    • The Floral Narcotics
    • The Cellars
    • The Smokes
    • BY FORMAT
    • 50ml refillable perfumes
    • 50ml refillable perfumes with clutches
    • 50ml refills
    • Travel Sprays
    • Carafes

Perfumes

    • THE HERITAGE COLLECTION
    • Heritage-inspired creations
    • Apple Blend on the Rocks
    • L'Heure Verte by KILIAN
    • Angels' Share
    • Roses on Ice
    • The Fresh
    • Fresh aromas with citrus fruits and aquatic notes
    • Moonlight in Heaven
    • Bamboo Harmony
    • Flower of Immortality
    • On the Rocks
    • The Narcotics
    • From rose to tuberose, from orange blossom to gardenia… floral and gourmand notes
    • Good girl gone Bad by KILIAN
    • Good girl gone Bad by KILIAN - EXTREME
    • Love, don't be shy
    • Love, don't be shy EXTREME
    • Love, don't be shy - Rose & Oud
    • Rolling in Love
    • Forbidden Games
    • A Kiss From a Rose
    • Woman in Gold
    • Liaisons Dangereuses, typical me
    • The Cellars
    • Woodsy perfumes in all their forms with a Kilian twist
    • Straight to Heaven, white cristal
    • Black Phantom - "MEMENTO MORI"
    • Intoxicated
    • Playing with the Devil
    • Gold Knight
    • The Smokes
    • Scents of Bakhoor, incense, and tobacco and oud
    • Dark Lord - "EX TENEBRIS LUX"
    • Back to Black, aphrodisiac
    • Musk Oud
    • Pearl Oud
    • ALL FRAGRANCES

LIP

    • EXPLORE
    • Kilian Looks
    • Love don't be shy scented ritual
    • Good girl gone Bad scented ritual
    • LE ROUGE PARFUM COLLECTION
    • Iconic shades
    • Limited editions
    • Matte lipsticks
    • Satin lipsticks
    • Liquid Ultra Matte

BODY

    • FOR THE BODY
    • Hair mist
    • Scented hand cream
    • ALL BODY COLLECTION
    • THE CLUTCHES AND THE COFFRETS
    • The Dawn
    • The Dusk
    • The Dandy
    • The Phantom
    • The Muse
    • Paradise Garden

GIFT BAR

    • EXPLORE
    • Bestsellers
    • The Kilian scented looks
    • Love, don't be shy scented ritual
    • Good girl gone Bad by Kilian scented ritual
    • SPECIAL OCCASIONS
    • Gifts for her
    • Gifts for him

The Brand

    • About Kilian
    • The Founder: Kilian Hennessy
    • Art and Culture Inspirations
    • Making Perfume Visible
    • True Luxury Should Last Forever
Menu
Cart 0
Account

Create an Account

Log in now

Sign In

New to Kilian?
Forgotten password?

Stores
Search

        Returns and Shipping Policy

        SHIPPING AND RETURNS

         
        SHIPPING OPTIONS AND COSTS:

        To see all the shipping options available, please add your address in checkout.

        * Standard Delivery

        Delivery within 2 to 3 days

        Complimentary delivery on all orders SAR 299 and above. A charge of SAR 20 will be incurred on purchases below SAR 299 threshold.

        Complimentary standard delivery on all orders is offered during exceptional promotions and automatically added to checkout when available.


        * Express Delivery

        A charge of SAR 23 will be incurred on purchases with Express Delivery. Express delivery is only available for Jeddah.

        Orders must be placed by 1pm for next working day delivery.

        We only deliver to the KSA.

        We are unable to process orders to a P.O Box address.

        RETURNS & EXCHANGES:

        We are committed to offering customers the finest cosmetic products available. If the customer feels the products they have received from us do not meet this expectation, subject to Applicable Laws, the customer may initiate the process of return of the product(s) (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)), within fifteen (15) days of the date the products were received either by the customer or a third party (not being the carrier) to whom the products were shipped as per the terms of the order placed by the customer, subject to the products (and all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) being unused and in its original packaging along with original tags, barcode and invoice.

        For contracts covering the order of several goods that are to be delivered separately, the return period is fifteen (15) days from the date on which you or a third party you name and who is not the carrier has received the last item of such order.

        However, return policy does not apply to products which have been personalized, except for defects in the products (or for instance the products are spurious) or incomplete or incorrect delivery. If a personalized product is delivered damaged or is defective, customers should contact us via e-mail us at bykiliancustomercare@chalhoub.com within fifteen (15) days of delivery.

        Notification of customer’s intention to exercise the exchange or returns can be done by emailing us at bykiliancustomercare@chalhoub.com with customer’s order details, including customer order number and the description of the products which are being returned. To comply with the return period, it is sufficient to provide your declaration informing us that you wish to return the product prior to the expiration date of the return period by emailing us at bykiliancustomercare@chalhoub.com Our representative will contact you to organize the pick-up. Please note that the pick-up will be free of charge up to two (2) consecutive returns.

        Upon returns, we undertake to reimburse the customer the full price of the products within thirty (30) bank working days of the date of receipt of the return, provided that the products (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) are shipped back unused and undamaged along with original tags, barcode and invoice, as soon as possible and no later than fifteen (15) days from the date of receipt of your return declaration, and that we receive proof of sending back prior to reimbursement. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods in an unused and undamaged condition along with original tags, barcode and invoice, whichever occurs first. Refunds will only be made against the original credit card/debit card used with respect to card payments and/or to the relevant bank account with respect to COD payments.

        In case you choose to send the product to be returned via courier then it is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt).

        The above provisions are only applicable to purchases made online. Products purchased at a store will be subject to the return policy of each store. Returns or exchanges for purchases made in a Kilian store may not be returned or exchanged to Kilian Online. Returns for purchases made online will be accepted for return or exchange at a Kilian store in the Kingdom of Saudi Arabia.

        Please note, for certain marketing campaigns or sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

        SIGN UP TO RECEIVE OUR NEWS AND EXCLUSIVES

        Please enter a valid email address.
        THANK YOU FOR SIGNING UP
        CONTINUE SHOPPING
        I would like to receive information on:
        Consult our notice on the use of your data Your email address will only be used to send you newsletters about BY KILIAN products, events and offers.You can unsubscribe at any time by clicking on the link located in each newsletter.For more information, you can consult our Privacy Policy
        You can unsubscrible any time through the link in each communication we send.We will use your data to send you personalized emails, and for analytics. For more information on how we use your personal data, Please see our Privacy Policy
        • Sign In / My Account
        • Customer Service
          • Contact Us
          • Orders
          • Returns and Shipping
        • Kilian Boutiques
        Follow Kilian :
        Facebook Instagram YouTube

         

        • Terms & Conditions
        • Privacy Policy
        • Terms of use
        • Cookie Preference
        • ©2021 KilianAll Worldwide Rights Reserved
        Welcome to Kilian
        Looks like you're not in the Saudi Arabia. Please select a country from below to continue your shopping experience:
        Location
          Language
            • Secure Checkout
            • Privacy Policy
            • Terms & conditions
            • Contact us
            • CA Do Not Sell My Personal Information
            AccessibilityThis icon serves as a link to download the eSSENTIAL Accessibility app - free assistive technology software for people with physical disabilities

            ©By Kilian, All rights Reserved